- ‘Out of stock’ email sent.
* In case there are missing products in your order, you will be directed to a separate email after cancellation.
Cancellation of the subject item comes first so that the delivery of the rest of the order can proceed because we cannot estimate when the product will be in stock again.
In this case, we are not able to cancel orders and refund shipping fees for 'out of stock ' reasons.
- Request a cancellation for a completed 1-7 days order.
* Please contact the Customer service team immediately on 1:1 INQUIRY or 'firstname.lastname@example.org' .
Please be advised that some orders are shipped very soon after completion, and it may not always be possible to cancel.
- Request a refund for a different amount which became higher.
* We provide the various events or promotions by the period, so the price of the product can be different.
Therefore, the price of the order which is already placed can not be adjusted or compensated according to the promotions.
- Received different package or texture items .
* Beauty brands develop new formulas and often change product packaging.
So the product may change packaging or have a slightly different texture when new formulas or versions are renewed.
- The actual color of an item is different from a photo
* Please note that the actual colors may be slightly different from the photos depending on the device you are using and individual skin tones.
Therefore, an exchange or refund of the product is not possible for this reason.
- Not receive any free gifts.
* Free gifts are limited in quantity, So if they are out of stock at the time of shipment, they may not be available.